Privacy Policy

Last updated: 19 January 2026

Chloe Charlton (“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit or make a purchase from www.chloecharlton.com.

By accessing or using our website, you agree to the practices described in this policy.

Personal Information We Collect

When you visit our website or interact with our store, we may collect the following information:

Information you provide directly

• Name
  
• Billing and shipping address
  
• Email address
  
• Phone number
  
• Order information and purchase history
  
• Account login details (if you create an account)

Payment Information

Payments on our website are processed securely through Shopify Payments and PayPal.

When you use a third-party payment provider, your payment information is collected and processed directly by that provider in accordance with their own privacy policies. We do not store or have access to your full credit card details or PayPal login credentials.

Automatically Collected information

When you browse our site, we may automatically collect certain technical information, including:

• IP address
  
• Device and browser type
  
• Pages viewed and interactions
  
• Referring website
  
• Cookies and similar tracking technologies
  

How We Use Your Information

We use your personal information to:

• Process and fulfil customer orders
  
• Communicate with you about purchases, returns or enquiries
  
• Provide customer support
  
• Send transactional communications such as order confirmations and shipping updates
  
• Notify you when products are back in stock (where requested)
  
• Send marketing communications where you have opted in
  
• Improve our website, services and customer experience
  
• Detect fraud and maintain platform security
  
• Comply with legal and regulatory obligations
  

Marketing Communications

If you subscribe to our mailing list or opt in during checkout, we may send you marketing communications via email using Brevo.

You may unsubscribe at any time by using the unsubscribe link in our communications or by contacting us directly.

Back in Stock Notifications

If you request to be notified when a product becomes available, we will collect your email address for the sole purpose of sending a back-in-stock notification through a Shopify-approved application.

Your contact details will not be used for marketing unless you separately opt in.

Sharing Your Information

We may share your personal information with trusted third-party service providers who assist us in operating our business, including:

• Shopify (e-commerce platform and website hosting)
  
• Shopify Payments and PayPal (payment processing)
  
• Brevo (email marketing communications)
  
• Shopify-approved applications, including back-in-stock notification services
  
• Shipping and fulfilment partners
  
• Website analytics and performance providers
  

These service providers are authorised to use personal information only as necessary to provide their services to us.

We may also disclose personal information where required by law or to protect our legal rights.

International Data Transfers

Our website is hosted on Shopify, and we use third-party service providers that may store or process personal information outside Australia, including in the United States, Canada and the European Union.

By using our website, you consent to the transfer of your personal information to these overseas recipients.

Cookies

We use cookies and similar technologies to:

• Enable essential website functionality
  
• Remember your preferences
  
• Analyse traffic and site performance
  
• Improve your browsing experience
  

You can manage cookie settings through your browser preferences.

Data Security

We take reasonable steps to protect your personal information using industry-standard security measures. However, no electronic transmission or storage method can be guaranteed to be completely secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
  
• Request corrections to inaccurate or outdated information
  
• Request deletion of your personal information, subject to legal obligations
  
• Opt out of marketing communications at any time
  

To exercise these rights, please contact us using the details below.

Complaints

If you believe your privacy has been mishandled, please contact us so we can investigate and respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Contact Us

For privacy-related enquiries, please contact:

Email: hello@chloecharlton.com

If you require our registered business address for formal correspondence, please contact us via email and we will provide the appropriate details.